Our commitments

The commitments of the Toulouse Métropole Tourist Office

The metropolitan tourist office, classified in category 1, belongs to the network of the National Federation of French Tourist office.
It is committed to :

Reinforced sanitary conditions
Provide a reception area and an easily accessible information space
Make it easier to solicit any information
Supply furnitures where you can sit
Provide a free of charge information about the local tourist offer
Display and broadcast opening periods in at least two foreign languages
Provide free wifi
Be open at least 305 days a year including Saturday and Sunday
Answer to your letters or email all the year
Deliver a permanent customer service staffed by personnel practicing at least two foreign languages
Provide printed tourist maps and brochures
Access to its trilingual website
Distribute touristic information in paper format in at least two foreign languages:
– all classified tourist accommodation with at least the name of the establishment, postal details, e-mail, website address, telephone number, ranking level;
– cultural, natural or leisure monuments and tourist sites with rates, periods and opening times to the public, website and telephone and postal details
– events and entertainment
– emergency telephone numbers
Update its tourist information annually
Display emergency telephone numbers outside the building
Present all the qualified offers in its area for all clienteles
Consult the availability of classified accommodation via the website
Dealing with your complaints and assess your satisfaction
Offer a tourist information service including new information and communication technologies (social networks, mobile telephony, geolocation…)
Comply with the requirements of the Quality Tourism Brand
Provide you a stay advisor
To guarantee the reliability and timeliness of information on the local tourist offer

www.qualite-tourisme.gouv.fr/en/qualite-tourisme-state-guaranteed-brand