Our commitments

The commitments of the Toulouse Métropole Tourist Office

The metropolitan tourist office, classified in category 1, belongs to the network of the National Federation of French Tourist office.
It is committed to :

  • Reinforced sanitary conditions
  • Provide a reception area and an easily accessible information space
  • Make it easier to solicit any information
  • Supply furnitures where you can sit
  • Provide a free of charge information about the local tourist offer
  • Display and broadcast opening periods in at least two foreign languages
  • Provide free wifi
  • Be open at least 305 days a year including Saturday and Sunday
  • Answer to your letters or email all the year
  • Deliver a permanent customer service staffed by personnel practicing at least two foreign languages
  • Provide printed tourist maps and brochures
  • Access to its trilingual website
  • Distribute touristic information in paper format in at least two foreign languages:
    – all classified tourist accommodation with at least the name of the establishment, postal details, e-mail, website address, telephone number, ranking level;
    – cultural, natural or leisure monuments and tourist sites with rates, periods and opening times to the public, website and telephone and postal details
    – events and entertainment
    – emergency telephone numbers
  • Update its tourist information annually
  • Display emergency telephone numbers outside the building
  • Present all the qualified offers in its area for all clienteles
  • Consult the availability of classified accommodation via the website
  • Dealing with your complaints and assess your satisfaction
  • Offer a tourist information service including new information and communication technologies (social networks, mobile telephony, geolocation…)
  • Comply with the requirements of the Quality Tourism Brand
  • Provide you a stay advisor
  • To guarantee the reliability and timeliness of information on the local tourist offer